1. Right of withdrawal

A customer, which is a Consumer within the sense of § 13 of the Civil Code ("BGB") (the "Consumer"), has the right to withdraw from a contract entered into in the online shop within 14 (fourteen) days without specifying any particular reason.

The period within which this right of withdrawal may be exercised shall amount to 14 (fourteen) days from the day on which the Consumer or a third party nominated by the Consumer other than the carrier has taken possession of the Products. In the event that a Consumer has ordered several Products under a single Order and a separate delivery is made, the time period for exercising this right of withdrawal shall amount to 14 (fourteen) days from the day on which the Consumer or a third party nominated by the Consumer other than the carrier has taken possession of the last Product.

In Order to exercise the right of withdrawal, the Consumer must notify Bayerische Glaswerke GmbH (Bayerische Glaswerke GmbH, Zacharias-Frank-Strasse 7, D-92660 Neustadt a.d. Waldnaab, Germany, telephone number +49 9602 30 0, fax +49 9602 30 1100, e-mail address / about their decision to withdraw from a contract concluded in the online shop by means of an unambiguous declaration (e.g. a letter sent by post, a fax or e-mail). The sample withdrawal form can be used for this purpose, although it is not mandatory. In the event that a Consumer avails themselves of this option, Bayerische Glaswerke GmbH shall immediately send them a confirmation of receipt regarding their withdrawal via a permanent data medium (e.g. by email). In the event that the Consumer does not receive a response within 2 (two) days, Bayerische Glaswerke GmbH asks that an e-mail be sent to / or that the Consumer call +49 9602 30 0.

It shall be sufficient to comply with the withdrawal period if the notification of the exercise of the right of withdrawal is sent prior to the expiry of the withdrawal period.

2. Consequences of withdrawal

If a Consumer withdraws from a contract that was concluded in the online shop, Bayerische Glaswerke GmbH is obliged to refund all payments that Bayerische Glaswerke GmbH has received from the Consumer, including any delivery costs incurred (with the exception of additional costs that result from the fact that the Consumer has chosen a delivery method other than the lowest-priced standard delivery offered by Bayerische Glaswerke GmbH), without undue delay and no later than 14 (fourteen) days from the day on which Bayerische Glaswerke GmbH received notification of the Consumer's withdrawal. Bayerische Glaswerke GmbH shall use the same payment method for this refund as the Consumer used for the original transaction, except where explicitly agreed otherwise with the Consumer; under no circumstances shall the Consumer be charged any fees due to this refund. Bayerische Glaswerke GmbH is entitled to refuse to make the refund until it has received the Products back or until the Consumer has submitted proof that they have returned the Products, whichever is the sooner.

The Consumer is obliged to send back or hand over the Products to Bayerische Glaswerke GmbH, via address RSN Logistik GmbH, Dr.-Kilian-Strasse 4, D-92637 Weiden, Germany, without any undue delay and in any case no later than within 14 (fourteen) days from the date on which the Consumer notifies Bayerische Glaswerke GmbH of their withdrawal. This time limit shall be deemed to have been met if the Consumer sends the Products before the end of the 14 (fourteen) day period. The Consumer shall bear the direct costs of returning the Products.

Refined, engraved or otherwise customized Products are not eligible for return. Any returned Products have to come from the current collections of Bayerische Glaswerke GmbH, have to be in new and resalable condition and shall only be accepted in the undamaged original packaging.

The Consumer is then obliged to pay Bayerische Glaswerke GmbH compensation for any reduction in the fair market value of the Products if such loss in value is attributable to the Products not having been handled in a manner sufficient for the purpose of inspecting the condition, properties and functioning of the Products.

3. Sample withdrawal form

To Bayerische Glaswerke GmbH, Zacharias-Frank-Strasse 7, 92660 Neustadt/WN, Germany, telephone number +49 9602 30 0, fax +49 9602 30 1100, e-mail address /

I / We (*) hereby give notice that I / we (*) withdraw from my / our (*) contract of sale of the following goods (*) / provision of the following service (*):

- Ordered on (*) / received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for communications on paper)
- Date (*)

(*) Please delete as applicable.