Why is my preferred payment method not available?

We’re sorry if your favorite payment method isn’t available for your order.

Some situations can influence the payment method's availability. For instance, if the delivery address and billing address do not match because of typos, changes of address, family name ...

However, please understand that we also consider that some payment methods may involve higher costs or risks. Like other platforms and shops, we use independent credit bureaus in order to have secure transactions and we reserve the right to decline a payment method for some orders (you can find more details in our Terms & Conditions).

Our Customer Care team has no way of changing the payment methods offered to you at checkout and to keep your data private, we are unable to find out exactly why a payment method is not being offered.