Terms and Conditions

Welcome to the website for the RIEDEL New Zealand Webstore ("we," "our," "RIEDEL," or "RSN"). This site is provided as a service to our customers. Please review the following terms and conditions of use, which govern your use of the site. When you access, browse or use our website, you indicate that you accept these terms of use, and all documents, policies, and guidelines incorporated by herein (collectively referred to as "Agreement"), and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

This Agreement does not alter in any way the terms or conditions or any other written or online agreement you may have or will have with RIEDEL. RIEDEL reserves the rights to change or modify any of the terms and conditions contained in this Agreement or any policy or guideline referenced herein at any time and in its sole discretion. If the Agreement is changed, we will post the new terms on the website, along with the effective date of the changed or modified Agreement. Any changes or modifications will be effective upon posting of the new Agreement on the website as revised, and your access to or use or browsing of our website following the posting of such changes or modifications will constitute your acceptance of the Agreement as revised.

Availability to New Zealand residents

This policy applies to, and is intended for, the use of persons residing in New Zealand, and for the delivery of products and services within New Zealand.

Privacy Policy

At RIEDEL, we are committed to protecting and respecting the privacy of customers and visitors who use our website. We have therefore created a Privacy Policy ("Policy") to explain our privacy practices and procedures.
To learn about RIEDEL’s information collection and use practices and policies, please refer to our Privacy Policy.
We process information about you in accordance with our Privacy Policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.


Intellectual property rights

Limited license

We are the owners or the licensees of all intellectual property rights in our site, and in the material published on it. The works contained on this site are protected by copyright laws and treaties around the world. All such rights are reserved. RIEDEL grants you a limited license to access and make personal, non-commercial use of our website and the content displayed on it. The content of our website, and the site as a whole, are intended solely for personal, non-commercial use by the users of our site. You may download, print and store selected portions of the content, provided you (1) only use these copies of the content for your personal non-commercial use, (2) do not copy or post the content on any network computer or broadcast the content in any media, and (3) do not modify or alter the content in any way, or delete or change any copyright or trademark notice. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading. We reserve complete title and full intellectual property rights in any content you download from our website. Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the content without first obtaining permission from RIEDEL.


All content, copyrighted materials, and copyrightable materials on this website, including but not limited to RIEDEL’s, its affiliates, and its subsidiaries’ logos, designs, text, graphics, pictures, sound files and other files, page layouts, and the selection and arrangement thereof ("Protected Materials") are ALL RIGHTS RESERVED. Except as provided, these Protected Materials may not be copied, downloaded, reproduced, modified, published, distributed, transmitted, transferred, or used to create derivative works without first obtaining permission from RIEDEL.


RIEDEL’s trademarks, service marks, registered trademarks and trade dress may not be used in connection with any product or service that is not RIEDEL’s, in any matter that is likely to cause confusion among customers or in any manner that disparages or discredits RIEDEL. These trademarks, service marks, and registered trademarks may not be copied, imitated, or used, in whole or in part, without the prior written permission of RIEDEL, its affiliates, or subsidiaries. All other trademarks, service marks, registered trademarks and trade dress, product and service names, and company names and logos that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by RIEDEL.

Viruses, hacking, and other offenses

By using this website, you agree not to submit or disseminate any harmful message, data, information, text or other material, including without limitation, viruses, "Trojan horses," "worms," "logic bombs," "time bombs," "zombies," "cancelbots," or any other computer programming routines that may damage, interfere with, surreptitiously intercept, or expropriate any system, program, data, or personal information of RIEDEL or any third parties.

You must not attempt to gain unauthorized access to our site, the server on which our site is stored, or any server, computer, or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Reliance of information posted

Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

Our liability

This website and the information, content, materials, products and services included on or otherwise made available to you through this site are provided by RIEDEL on an “as is” and “as available” basis unless otherwise specified in writing.

In no event shall RIEDEL be liable for any direct, indirect, special, or consequential damages, or any other damages of any kind, including but not limited to loss of use, loss of profits, or loss of data, whether in an action in contract, tort (including but not limited to negligence), or otherwise, arising out of or in any way connected with (i) the use or inability to use the website or the content, materials, information, transactions, products or services provided on or through the website, or (ii) any claim attributable to errors, omissions or other inaccuracies in the website or the content, materials, information, products or services on or available through the website, even if RIEDEL or its authorized representatives have been advised of the possibility of such damages.

Certain State Laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you may have additional rights to those contained therein. In such states, RIEDEL’s liability is limited to the greatest extent permitted by law.


You agree to defend, indemnify and hold RIEDEL harmless from and against any and all claims, damages, costs, and expenses, including attorneys’ fees arising from or related to your use of this website or your breach of any representation, warranty, or other provisions of this Agreement.

International users and applicable law

This website (https://www.riedel.com/en-nz) is controlled, operated, and administered by RIEDEL from its office in Australia. RIEDEL makes no representation that materials on this site are appropriate or available for use at other locations outside of New Zealand. Access to them from territories where their contents are illegal is prohibited. You may not use the site or export the materials in violation of New Zealand export laws and regulations. If you access this site from a location outside of New Zealand, you are responsible for compliance with all local laws.

Dispute resolution

Before initiating any legal action, due to the high cost of litigation, in time and money, both you and RIEDEL agree to the following dispute resolution: In the event of any claim, action, dispute, or controversy arising from, or related to any transaction conducted on our site, the party asserting the dispute will first try to settle such dispute in good faith by providing written notice to the other party. The notice must be sent by registered mail, must describe the issues of the dispute, and must include substantiating documentation related to the dispute. The parties agree to 30 days from receipt of the dispute to respond or settle the dispute.

For disputes against RIEDEL, notice shall be mailed to RSN New Zealand, PO BOX 99841, Newmarket, Auckland, 1149 NZ.

Both parties agree that the dispute resolution procedure must be satisfied prior to either party initiating any legal action of any claim against the other party.

Linking to our site

You may create a hyperlink to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.

If you wish to make any use of material on our site other than that set out above, please address your request to info@rsn.co.nz.

Privacy policy

At the RIEDEL New Zealand Webstore ("we, " "our, " or "RIEDEL" or "RSN"), we are committed to protecting and respecting the privacy of customers and visitors who use our website. We have therefore created this Privacy Policy ("Policy") to explain our privacy practices and procedures.

This Policy (together with our terms of use and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

By using this website, you are agreeing to the terms and conditions set forth in this Policy. For other terms and conditions that govern your use of this site, please review our Terms of Use.

This policy applies to, and is intended for, the use of persons residing in New Zealand.

Information Collected on Our Website

We collect information from you online when you purchase merchandise through our website www.riedel.com/en-nz to ensure a quality online shopping experience. When you purchase merchandise through our website, we will ask you to provide certain personally identifiable information such as your name, billing address, e-mail address, telephone number(s), credit card number, and shipping information (name and address for shipping if it differs from your billing address).

RIEDEL collects and uses personally identifiable information in a limited number of ways. We use the information we collect to complete transactions, track and verify orders, send you information about promotional or special offers (if you have so requested), and respond to your inquiries.
We may also ask you for information when you report a problem with our site. If you contact us, we may keep a record of that correspondence. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

We collect the following types of personally identifiable information through our website:

  • Information You Give Us: We collect the information you give us, such as your name, billing address, email address, telephone number(s), credit card number, and shipping information (name and address for shipping if it differs from your billing address), when you purchase a product, use a service, participate in a promotion, or register with us in the "My Account" section on our website. We may also collect information about someone other than you, including that person’s name, shipping or mailing address, telephone number, and email address when you purchase a gift, gift certificate, or perform a similar transaction for the benefit of a third person on our website.
  • Information We Collect Automatically: We automatically collect certain types of information whenever you interact with us on our website, such as your IP address and the type of Web browser you use. This information may be linked to personally identifiable information if you have registered with us in the "My Account" section of our website.
  • Information We Obtain from Other Sources: We may obtain information about you from outside sources and add it to, or combine it with, your personally identifiable information, including information such as:
    • Credit information that allows us to complete transactions of RIEDEL products and services;
    • Commercially available demographic and marketing information from third parties that allow us to improve our quality of service to you and inform you of products and services that may be of interest to you;
    • Update delivery and address information from our shipping agents and other sources, which allows us to maintain current and accurate records to improve our quality of service for your benefit.

Uses made of the information

We use information held about you in the following ways:

  • To ensure that content from our site is presented in the most effective manner for you and for your computer.
  • To provide you with information, products, or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To allow you to participate in interactive features of our service when you choose to do so.
  • To notify you about changes to our service.

We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you, and they or we may contact you about these by email.

Information shared with third parties

We may also share your information with certain third parties in order to provide you with details on promotions, contests, other events or related products that may be of interest to you. These third parties are bound to follow the terms of this Privacy Policy when they handle your information.

We do not share your personally identifiable information with other third parties, other than as permitted under the Privacy Act and as set out in this Privacy Policy. We share your information with certain third parties, such as processors of credit card transactions, who help us perform the functions set out in this Privacy Policy. We also may share information when we are legally required to do so, such as in the case of an investigation, legal process, or other legal proceeding. We also may share information to protect against misuse or unauthorised use of our website. In addition, we may share information to limit our legal liability and to protect our rights or property, our website, or the rights or property of our customers or members of the public.

Our use of IP addresses and cookies

We may collect information about your computer, including your IP address, operating system and browser type, for system administration and to report "aggregate information" to our advertisers. "Aggregate Information" is statistical data about our users’ browsing actions and patterns that we collect, from which individual customer identities have been removed.

For the same reason, we may obtain information about your general Internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

  • To estimate our audience size and usage pattern.
  • To store information about your preferences, and so allow us to customise our site according to your individual interests.
  • To speed up your searches.
  • To recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser, which allows you to refuse the setting of cookies. However, if you select this setting, you may be unable to access certain parts of our site. Unless you have adjusted your browser setting to refuse cookies, our system will issue cookies when you log on to our site.

Please note that our advertisers and third-party websites may also use cookies, over which we have no control.

Where we store your personal data

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using secure socket layer (SSL) technology. The encryption process converts the characters that you enter into code that is then securely transmitted over the Internet. When you place an order, a small padlock will appear at the bottom of your browser, indicating that a third party cannot view any information provided.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Compliance with the children’s online privacy protection act

RIEDEL does not knowingly collect, either actively or passively, any information, including personally identifiable information from children under the age of 13. If you are under the age of 13, please do not provide personally identifiable information of any kind whatsoever.

If it is brought to our attention that a user is underage, we will immediately remove all personally identifiable information from our records in compliance with the Children’s Online Privacy Protection Act.

Making changes to your personal information

You can access and edit any personally identifiable information you have provided by entering your email address and password and using the "Update Account" feature in the "My Account" section.

You may also change your personal information in your account profile. You may also be able to change your profile by writing us at RSN New Zealand P/L, PO Box 99841, Newmarket 1149 Auckland.

Our policy on contacting you

If you are an existing customer, we will only contact you by electronic means with information about goods and services similar to those which were the subject of a previous sale to you or where you have consented.

If you are a new customer and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.

If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the order form). In addition, you can opt out of receiving such communications from us at any time by following instructions provided at the bottom of the e-mail communication or by e-mailing us at info@rsn.co.nz.

Changes to our privacy policy

By using our website, you consent to our collection and use of your information as described in this Privacy Policy.

Any changes we may make to our privacy policy in the future will be posted on this page. You should refer back to this page for the latest information and the effective date of any changes.

Questions, comments and requests regarding this privacy policy are welcomed and should be e-mailed to info@rsn.co.nz, or write to us at RSN New Zealand P/L, PO Box 99841, Newmarket 1149 Auckland.

Extended data protection information for Google analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses "cookies", which are text files stored on your computer to enable your use of this website to be analysed. The information generated by the cookie about your use of this website is generally transmitted to and stored on a Google server in the United States of America. In the event that IP anonymization is activated on this website, your IP address will, however, be shortened beforehand by Google within member states of the European Union or in other signatory states of the Treaty on the European Economic Area. The full IP address will be transmitted to a Google server in the USA and shortened there only in exceptional cases.

Google will use this information on behalf of the operator of this website for the purpose of analyzing your use of the website in order to compile reports on website activities for the website operator and to provide it with additional services relating to website activity and Internet usage. Google will not associate the IP address transmitted under Google Analytics by your browser with other data held by Google. You may prevent the storage of cookies by selecting the appropriate settings in your browser software; however, we would point out that in such case you might not be able to use all functions offered by this website to the full extent. Moreover, you may prevent Google from recording the data (including your IP address) generated by the cookie and pertaining to your use of the website, and also the processing of such data, by downloading and installing the browser plug-in available at the following link (https://tools.google.com/dlpage/gaoptout).

Further information on the terms of use and data protection are available at https://www.google.com/analytics/terms. Please note that Google Analytics on this website has been extended to include the code "anonymizelp" in order to ensure anonymized recording of IP addresses (IP masking).

We also use Google Analytics to analyze data from AdWords and the DoubleClick cookie for statistical purposes. If you do not want this, you can deactivate it via the ads preferences manager.

Privacy statement on the use of Facebook Plugins

This site uses plugins provided by the Facebook social network operated by Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA. The Facebook plugins are identifiable by the Facebook logo or the "Like button" on our website. An overview of the Facebook plugs is available here: http://developers.facebook.com/docs/plugins

If you visit our website pages, the plugin will be used to create a direct link between your browser and the Facebook server. This results in Facebook receiving the information that you have visited our website via your IP address. If you click on the "Like button" while you are logged into your Facebook account, you can link the contents of our website to your Facebook profile. Facebook can thus assign the visit to our website to your user account. Please note that, as provider of the website, we do not receive any information about the content of the transmitted data or their use by Facebook. Further information on this is available in Facebook’s privacy statement at https://www.facebook.com/policy.php.

If you do not want Facebook to be able to assign the visit to our website to your Facebook user account, please log out of your Facebook user account.

Privacy statement for the use of Instagram

Our website incorporates functions of the Instagram service. These functions are offered through Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA. If you are logged into your Instagram account, you can link the content of our website with your Instagram profile by clicking on the Instagram button. Instagram can thus assign the visit to our website to your user account. Please note that, as provider of the website, we do not receive any information about the content of the transmitted data or their use by Instagram. Further information on this can be found in Instagram’s privacy statement: http://instagram.com/about/legal/privacy

Privacy statement for the use of Pinterest

Our website uses social plugins of the Pinterest social network, which is operated by Pinterest Inc., 635 High Street, Palo Alto, CA, 94301, USA ("Pinterest"). When you call up a website that includes a plugin of this type, your browser establishes a direct connection with Pinterest’s servers. The plugin transfers protocol data to Pinterest’s servers in the USA. These protocol data may contain your IP address, the address of websites visited which also contain Pinterest functions, the browser type and settings, date and time of the inquiry, the way you use Pinterest, and cookies.
Further information on the purpose, scope and further processing and use of the data by Pinterest and your associated rights and options to protect your privacy can be found in Pinterest’s privacy policy: https://policy.pinterest.com/privacy-policy

Effective Date: August 2022