RQ = this item is supplied as "Restaurant Quality" meaning that it may contain small imperfections when compared to the same item in "best quality" and, as such, is offered at a special purchase price exclusively for use in restaurants.

Warning: Consuming foods or beverages that have been kept or served in leaded crystal products or handling products made of lead crystal will expose you to lead - a chemical know to the State of California to cause birth defects or other reproductive harm.

Since 2015 NACHTMANN is exclusively producing Crystal Glass, which is a high quality, brilliant material that does not use lead oxide as principle ingredient.

Please see our glass cleaning guide: Glass Care & Use

Please see our decanter cleaning guide: Glass Care & Use

Most NACHTMANN glasses are dishwasher safe and when properly loaded, can withstand at least 1,000 dishwashing cycles with no demonstrable change to their shine or clarity. The dishwasher safety was tested in reference to EN 12875-1:2005 and EN 12875-2:2001.

NACHTMANN glasses labeled with or packed in packaging labeled "handwash only", "not-dishwasher safe", or not indicating any care/cleaning instructions on the box, indicate that they are not dishwasher safe and require handwashing.

When loading your glasses into your dishwasher, make sure they are well-spaced out, so they are not touching one another or anything else.

If available, use a stemware rack in your dishwasher, as it provides support and stops your glassware from moving around.

• To avoid stains or cloudiness: use soft water (low mineral content).
• To avoid scratches: avoid glass contact with other glass or metal.
• To remove superficial stains: soak your glasses in white vinegar.

For more information, please visit our Glass Care & Use.

Since 2015  RIEDEL is exclusively producing Crystal Glass, which is a high quality, brilliant material that does not use lead oxide as principle ingredient.

Since 2015  RIEDEL is exclusively producing Crystal Glass, which is a high quality, brilliant material that does not use lead oxide as principle ingredient.

Unfortunately, we do not offer second choice in our online shop. If you are interested in a product or service that is not offered in our online shop, please contact our customer service team.

Wash with odorless soap.

Should be machine washed at 140°F/60°C.

Never use fabric softener when rinsing your microfiber polishing cloth (avoids grease film on surface).

Attention microfiber polishing cloths must not be put in the dryer.

If you are struggling to find what you are looking to purchase then please our customer service through the contact page, on %%CS-PHONE%% (Business hours %%BUSINESSHOURS%%) or via e-mail to %%CS-EMAIL%%.

For registered customers we offer a special service where items that were included in an old order can be ordered again directly in the "My Orders" section, if they are still available.

If you placed an order as a guest or in our old system, our customer service can help you at %%CS-EMAIL%%. Please note that our team needs the old order number to identify the glasses.

If you purchased the glasses from another partner, please continue reading in the "Can you help me to identify my glass" section.

We offer you different ways to order your items. In the store and on the entire website you can use the quick shopping function to put the goods directly into your shopping cart. Furthermore, you can add the items directly to the shopping cart via the item detail page. 

For all registered customers, we offer a special feature that allows you to recall old orders and immediately order the items contained therein, if they are available.

You get a copy of your invoice via email, as soon the order has left our warehouse. If you are a registered customer, your invoice is stored also in your order overview at your account as a PDF file for download. If you order as a guest, please contact our customer service team.

Before completing your order, please make sure that you have entered the correct delivery address. If you do need to change anything in your order, make sure you remember to click edit before completing your order. It is not possible to change your order details after the order has been placed.

If you are registered, you can view all your orders in your customer account.

If you know what you're looking for, type it into the search bar at the top of your screen. You can search by brand, product name, or alternatively, search by special beverages, such as ‘cabernet’ or ‘whiskey’.

After this you can also refine your shop search by price, colour, etc. by using the search filters, or sort the items based on price, popularity or newness.

Our shop stares any items placed in your Shopping Cart as long as you are accessing the Cart from the same computer or device, do not clear your cookies, or place an order. Registered customers can preserve a Shopping Cart to access from any device by using the Wish List functionality.

Please note that we cannot guarantee the future availability of the pieces placed in your wish list or your shopping cart.

If your order was cancelled by us, this is usually due to low stock levels, or a warehouse error during packing.

The items you have ordered may have been very popular and it is possible that an item sold out just before you placed the order. In rare cases the stock cannot be updated in our system in time and the item will be cancelled. Sorry! If the items are still available on the website, you can try placing a new order.

It might take up to 48 hours for the money to appear on your account again.

There are a number of ways in which you can contact our customer service team:

- Submit a contact form via our Contact page.

- Send us an email at %%CS-EMAIL%%.

- Call us on %%CS-PHONE%% (Business hours %%BUSINESSHOURS%%). 

Please be aware that we do not offer ordering or cancelation by phone. Cancelations can be placed via %%CS-EMAIL%% or by using our contact form. Orders must be placed directly in the online shop.

Please contact our customer service through the contact form or by email: webshop@riedel.com , including the order number, order date, the best way to contact you and a photo of the broken item. Our customer service team will contact you directly after a detailed check.

Unfortunately, our customer care specialists are unable to accept any orders over the phone.

Please contact our customer service team including the order number, order date,, the best way to contact you and a photo of the faulty image. Our customer service team will contact you directly after a detailed check.

Due to data protection, it was unfortunately not possible for us to take the data from old orders into the new system. However, all old orders have been archived by our team and our customer service will be happy to help you.

Unfortunately, it’s not possible to make changes to your order after it's been finalised.

Once your order is placed, the delivery option, delivery address, payment method, and products can't be changed. If you made a mistake or simply changed your mind, we recommend cancelling the order and placing a new one.

Please contact our customer service team including the order number, order date, best way to contact you and which item you are missing. Our customer service team will get in touch with you directly.

No, you do not need to, but it's simple to do and allows you to order easily without having to fill in your details every time you shop with us. You will also receive benefits such as order tracking, regular newsletters, exclusive discounts/promos and special offers. Register your account now, or start shopping and set up your account when you check out - whichever suits you best.

No. We are sorry, but gift cards are not a service that we offer.

Please note that promotion codes are always subject to certain conditions. If your order does not meet the condition, the code will be displayed below your order summary, but no discount will be deducted. Please make sure that you order within the promotion period. The discounts cannot be granted retroactively.

No. We are sorry, but gift wrapping is not a service that we offer.

Please contact our customer service team including the order number, order date, the best way to contact you, items you ordered and items you received. If you do not know which item you received, please add an image from the incorrect item. Our customer service team will contact you directly to find the best way to go on.

If you are interested in a product or service that is not currently stocked in our webstore, please contact our customer service team. Please be aware that there may be set minimum order quantities for a special order item.

We offer to refund total orders or only a part of orders through the right of return. Please note the corresponding specifications in our return policy overview. If the order has not been shipped yet, you can cancel the order and place a new order. Please inform our customer service team about the new order number so that they can process the cancellation accordingly. 

Please contact our customer service team including the order number, order date, the best way to contact you, items you ordered and items you received. If you do not know which item you received, please add an image from the incorrect item. Our customer service team will contact you directly to find the best way to go on.

Please contact our customer service team, the handling will be decided case by case.

No, we do not offer retroactively redemptions. If the promotion is still offered, you can cancel your order and place a new one.

It is required by law to charge state and local sales tax for orders shipped to states where we conduct business. Therefore all of our online orders will include sales tax where such taxes are imposed by that destination state.

You can enter your discount code in the checkout process in the shopping cart at coupon codes. Keep in mind that every voucher has its own terms and conditions that must be met for the discount to be valid on your order.

After entering the voucher code and clicking 'Apply', your discount will be shown immediately. In case the order doesn't meet the requirements of the voucher, no discount will be shown. After the voucher has been successfully processed, the discounted amount will be deducted from the total invoice amount.

Yes, your information is secure on our website. We take extra steps to keep your financial information private and safe. All transactions occur in a secure area of our site so that you can buy online with confidence. We use industry-standard encryption technologies when transferring and receiving information to process your orders.

SSL: We use 128-bit SSL security encryption in our checkout process. This encrypts the personal information you provide us, ensuring that it is safe and not accessible by any third parties. However, the most important protection is your password, so please make sure you never give it out to others. %%BRAND%% also has a privacy policy and complies with statutory requirements. Your data is used solely for the processing of your order and to continue to improve our services.

Under no circumstances will your personal information be disclosed to third parties without your consent. For more details, please refer to the Terms & Conditions.

We’re sorry if your favorite payment method isn’t available for your order.

Some situations can influence the payment method's availability. For instance, if the delivery address and billing address do not match because of typos, changes of address, family name ...

However, please understand that we also consider that some payment methods may involve higher costs or risks. Like other platforms and shops, we use independent credit bureaus in order to have secure transactions and we reserve the right to decline a payment method for some orders (you can find more details in our Terms & Conditions).

Our Customer Care team has no way of changing the payment methods offered to you at checkout and to keep your data private, we are unable to find out exactly why a payment method is not being offered.

Where items are in stock, delivery should normally take no more than 10-14 business days (MO-FR) from receipt of order. Please note that these delivery times are a guideline only and do not constitute a delivery promise or guarantee. In the case of bad weather, public holidays or very busy times of year, it is possible that our couriers may take slightly longer to deliver. Be also aware off-shore delivery or outside from Europe can take up to 2-4 weeks.

As soon your order has left our warehouse a order tracking is sent. In addition for our registered customers we offer an order status overview in the account overview. For further questions please contact our customer service team.

For delivery within European Union and some specified countries, we have a collaboration with DHL Paket and for countries outside the European Union, we are delivering with UPS.

We offer the following standard delivery:

Austria, Germany: 9.95 Euro incl. tax

Orders over € 100 will be delivered free to Austria and Germany.

Belgium, Bulgaria, Czech Republic, Denmark, France, Hungary, Italy, Luxembourg, Netherlands, Poland, Romania, Slovakia, Slovenia, Spain, Sweden: 19.90 Euro incl. tax

Croatia, Cyprus, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Portugal: 24.90 Euro incl. tax

Norway: 59.90 Euro excl. tax

Iceland, Liechtenstein: 200.00 Euro excl. tax

We offer at the moment standard delivery:

Austria, Germany: 15 Euro

Belgium, Bulgaria, Czech Republic, Denmark, Greece, Hungary, Italy, Luxembourg, Netherlands, Poland, Romania, Slovenia, Slovakia: 20 Euro

Portugal, Spain: 30 Euro

Estonia, Finland, Ireland, Latvia, Lithuania, Sweden : 40 Euro

Croatia: 45 Euro

Cyprus, Iceland and Norway (no free shipping), Malta, : 85 Euro

UAE: 1000 Euro and no free shipping

India: 1500 Euro and no free shipping

Orders over € 100 will be delivered free to AT

Orders over € 125 will be delivered free to DE, ES, FR, IT, NL, RO, SI

Orders over € 150 will be delivered free to BE, BG, CZ, GR, HR, HU, IE, LU, PL, SK

Order over € 175 will be delivered free to DK, EE, FI, LT, LV, MT, PT, SE

Orders over € 200 will be delivered free to CY

No free shipping for Iceland, India, Norway and UAE.

The following freight charges (including handling charges) shall be invoiced net to the Customer for all deliveries and shall be paid together with the purchase price:

Austria/Germany:

The minimum Order value amounts to € 50.

Order values between € 50 and € 99.99 shall be subject to a flat rate of € 15 added to the invoice.

Order values between € 100 and € 749.99 shall be subject to a 8 % freight surcharge added to the invoice.

Order values over € 750 will no longer be subject to a freight surcharge.

France:

The minimum Order value amounts to € 100.

Order values between € 100 and € 499.99 shall be subject to a 10 % freight surcharge added to the invoice.

Order values between € 500 and € 999.99 shall be subject to a 8 % freight surcharge added to the invoice.

Order values between € 1000 and € 1499.99 shall be subject to a 5 % freight surcharge added to the invoice.

Order values between € 1500 and € 2499.99 shall be subject to a 4 % freight surcharge added to the invoice.

Order values over € 2500 shall be subject to a 3 % freight surcharge added to the invoice.

Belgium, Bulgaria, Denmark, Estonia, Finland, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Rumania, Sweden, Slovakia, Slovenia, Spain, Hungary, Czech Republic, Cyprus:

15 %

Norway, Iceland, Liechtenstein:

€ 200

We’re sorry to hear, and hope that the items you ordered arrived intact and complete. If the damage only affects your parcel and you would like to return something from that order, you can use any packing material for the return. Please note that we cannot provide substitutes for damaged parcels.

Yes, you can choose a different invoice and shipping address. Please ensure that you are available at that address on the given delivery date and time.

Unfortunately, we are not offering this service at the moment.

This depends on your order status. Please contact our customer service team for help with your request.

This depends on the shipping method and delivery service you have chosen, during your order process. 

Please contact our customer service team for further help.

You will receive an order entry email from us once we have received your order and a further email once the order has been despatched. The second email will also contain a tracking number link, so that you can monitor the progress of your consignment.

We know receiving your items as soon as possible is important so in some cases, ordered items that can already be shipped will be sent before the others are ready. It is not possible to combine orders in one package.

If you want to send your order to a different country, you need a customer account. When you are registered, you can switch the country on the right top corner. Please be aware that our terms and conditions as well as the pricing and shipping setting will be adopted to the delivery country. If you need further assistance please contact our customer service team. 

No, already used goods are completely excluded from the right of return.

All details about the return process as well as the detailed explanation of your right of return can be found on our right of return page.

Since your goods are sent back to our warehouse, we need to clarify this for you. To do so, please send us a request by email to %%CS-EMAIL%% including the order or invoice number.

Please contact our Customer Service Team by email to %%CS-EMAIL%% including the order and invoice number as well as a short description of the issue.

Due to the assignability, it is unfortunately not possible to return several orders in one package.

Yes, if your order is completely cancelled, the shipping costs that were paid will also be refunded. Please note that you must return the order at your own expense. You can find more information about this in the right of withdrawal.

In any case, the refund will always be made on the basis of the invoice issued. A change in the price of a product or service does not affect the refund.

You can find your rights under section 8 of our privacy policy.

The personal data that you provide shall be treated confidentially. Your personal data will only be passed on to those persons in charge of the specific application process or to contractually commissioned processors. Any disclosure of personal data to processors who, for example, operate our servers or provide certain services, is only carried out for the intended purpose within the scope of each processing agreement and in compliance with the provisions of data protection law. 

These processors are located in Austria, Germany and other EU countries as well as Switzerland and are subject to contractual obligations and data protection instructions that require them to handle personal data in accordance with data protection law.

Click here to be redirected to all job offers of our group company NACHTMANN!

Your personal data shall only be processed and used for the purpose of responding to your application. If your application is successful, the data you have provided may be further processed and used in an employment relationship by our client for the purposes of employment. If your application for a vacancy is unsuccessful, then Riedel Group will store the data you have provided in an applicant database for six months so that we can answer any questions about your application at a later date and so that we can fulfil our obligations to provide evidence under the Equal Treatment Act (GIBG). Once the period of six months has expired, the data will be deleted. You may withdraw your application at any time. Doing so will result in your personal data being deleted from the applicant database once the application process has been completed and in compliance with the deadlines mentioned above. In addition, you can request that individual pieces of data you have submitted to Riedel Group be deleted at any time during the application process.

By submitting your application, you ensure that the information provided by you is true and accurate. Please note that any false statement or omission may be grounds for rejection or subsequent dismissal.

Riedel Group seeks the best candidate, regardless of race, ethnic origin, gender, religion, worldview, disability, age or sexual orientation. We do not require any information from you which is not exploitable in accordance with the General Equal Treatment Act. Please do not submit any confidential internal information or even business secrets of your former or current employer. In addition, please do not provide any unnecessary information regarding: illnesses, pregnancy, ethnic origin, political views, philosophical or religious beliefs, membership in a labor union, physical and mental health, sex life, libelous or defamatory information, as well as information which has nothing to do with the job profile.

As the data protection controller within the sense of the General Data Protection Regulation (GDPR), Riedel Group collects only the personal information that is required for an application process.

In the event that you apply for a position at our establishment, certain personal data, such as your first and last name, address, email address, application documents, etc., may be processed. In addition, questions related to the position will also be posed, where applicable. Moreover, when applying for a job with us, you are required to submit your professional work history.

The personal data that you provide shall be processed for the purpose of handling the application process. The legal foundation for the processing is fulfillment of a contract or the implementation of pre-contractual measures in accordance with Art. 6 para. 1 lit. b GDPR.

Your personal data shall only be processed and used for the purpose of responding to your application. If your application is successful, the data you have provided may be further processed and used in an employment relationship by our client for the purposes of employment. If your application for a vacancy is unsuccessful, then Riedel Group will store the data you have provided in an applicant database for six months so that we can answer any questions about your application at a later date and so that we can fulfil our obligations to provide evidence under the General Act on Equal Treatment (AGG). Once the period of six months has expired, the data will be deleted. You may withdraw your application at any time. Doing so will result in your personal data being deleted from the applicant database once the application process has been completed and in compliance with the deadlines mentioned above. In addition, you can request that individual pieces of data you have submitted to Riedel Group be deleted at any time during the application process.

Registering an account with us is quick and easy. Just follow these simple steps and you'll soon be ready to order.

Click the login icon which can be found on the top right-hand corner of your screen.

Choose 'New customer' click 'create account' and fill in the registration form for your preferred customer type.

Once you've completed the registration, you will receive a confirmation email. To confirm your registration, click on the link provided in the email.

Once your registration has been confirmed, you can log in and start shopping.

Please be aware, for some contries we are offering Professionals and Retail Wholesale accounts, you may need some further review and approval from our end before you are able to start shopping.

To delete your account, please get in touch directly with our customer service team via contact form or email to %%CS-EMAIL%%.

If you want to reset your password, you can click on "Forgotten your password?" on the login screen. You'll need to enter your email address and hit "reset password" to receive an email with a link in it. Please note, that this email may take some time to reach you and could appear in your spam or junk folder. Click on the link in the reset email when you receive it, and you'll be prompted to enter a new password. You can then use the new password to log in to your account.

If you previously created an account, just log in at the top right-hand corner of the screen by clicking the 'Account' icon and entering your login details. This will be your email address and the password you chose when you signed up. 

Changing contact data is only possible for registered customers. We offer the possibility to update and modify all information of your account. Go to your account and click on 'show data' in the 'account details section. When you have modified the relevant data, save your changes.

Once you have saved the data, the new data will be used for all new orders and requests.

Subscribing to our newsletter is quick and easy. You can either subscribe directly via the subscription form or in your order process.

You will get a confirmation email from our end. To confirm your subscription, click on the link provided in the email. Please note, this email may take some time to reach you and could appear in your spam or junk folder. Once your subscription has been confirmed, you will receive our newsletters.

To prevent our newsletter from going to your spam or junk folder, add the mailing address to your address book.

iOS - Safari

If you're using Safari on an iOS device, press the ‘Home’ button and go to ‘Settings’. You'll see Safari listed with some other apps. Simply select ‘Safari’ and then select ‘Clear History’ and ‘Clear Cookies and Data’. Once you've done this, simply open up Safari again and go to our website.

iOS – Chrome

If you're using Chrome on an iOS device, open up the Chrome app and press the menu button in the top-right corner (it's three lines one under the other). Select Settings and then Privacy on the next screen. You'll then see the options to clear your cache and cookies. Once you've done this, simply close and reopen Chrome again and go to our website.

Android

If you're using an Android device, then with your browser open, press the Menu button. Select Clear Browsing Data and then Privacy on the next screen. You'll see a pop up where you can select the data you want to clear. Tick the relevant boxes and press the clear button.

If your operating system or browser is not listed please check out your browser's support documents which you can most likely find online.

You have several options to unsubscribe from our newsletter. You can unsubscribe directly from the newsletter at the bottom of each newsletter with the unsubscribe link. Or you contact our customer service team through the contact form or write an email to %%CS-EMAIL%%.

Changing delivery data is only possible for registered customers. We offer the possibility to update and modify all information for your account. Go to your account and click on 'show data' in the 'account details’ section. When you have modified or added the relevant data save your changes.

Please note changes are only effective for all orders placed after the changes. For updating pending orders, please contact the customer service team.

According to our Privacy Notice, your credentials are secured on our website, and we will never use them for any purpose.

If Google recommends changing your password on our website, this is not related to us. This is a Google Chrome feature that verifies if the password for all websites you log in to has been part of any known breach. When you log in to our website, Google Chrome possibly noticed the password or username you are using, are potentially exposed in one of the known data breaches. Please visit Google security blog for more information.

When you register to the %%BRAND%% Shop you will be a member of MY%%BRAND%%. Creating a MY%%BRAND%% account will enable you to:

Follow your online orders, access your purchase history and e-receipts

Manage your personal information

Save your personal wishlist for access on any device

Get special offers for the online shop

Cleaning beads cannot be used for the following decanters as they can get stuck or damage the decanter due to the respective decanter design: Ayam, Amadeo, Eve, Escargot, Curly, Boa, Black Tie, Mamba, Horse, Horn, Tyrol, RIEDEL Winewings, Swan, Face to Face and Vitis.

In this regard, please also note that only decanters from the current price book are listed. You can find a list of all decanters in our Product Range overview with detailed information on the respective product detail pages. If your decanter is not listed, please contact our customer service team.

Registered users get special features such as an online address book, the ability to view their order history and easy access to checkout by simply entering their username and password.

When you register to the %%BRAND%% Shop you will be a member of MY%%BRANDR%%. Creating a MY%%BRAND%% account will enable you to:

Follow your online orders, access your purchase history and e-receipts

Manage your personal information

Save your personal wishlist for access on any device

Collect MY%%BRAND%% Reward Points for your next order

Get special offers for the online shop

We suggest that you try the following:

Delete your cookies

You may need to delete your cookies. A cookie is a small file we store on your computer to let us know who you are next time you visit us (for more information about cookies, click here). Please note that if you have added items to your bag or in your 'Saved items' section while not logged in, you'll need to make a note of the product name/code as deleting your cookies could clear this history. On most internet browsers you can delete your cookies using 'Tools' or 'History'.

Restart your browser

Once you've cleared your cookies, close your browser, reopen it and visit our site again. You should be able to use it without any more problems.

Update your operating system

We also suggest that you use the latest version of your operating system provider e.g. Windows, Mac OSX, etc.

If you're still having problems, contact our customer service team.

If you've forgotten your password, you can just click on 'Forgotten your password?' on the login screen. You'll need to enter your email address and hit "reset password" to receive an email with a link in it. Please note, that this email may take some time to reach you and could appear in your spam or junk folder. Click on the link in the reset email when you receive it, and you'll be prompted to enter a new password. You can then use the new password to log in to your account.

We're sorry if you're having trouble with our mobile site. If our desktop site is appearing on your device instead of our mobile site, please find more details below.

Most technical issues can be resolved by clearing your browser's cache and cookies. You'll also need to make sure that you accept our cookies. If you're not sure how to clear your mobile browser's cache and cookies, please read more below.

Our desktop site should automatically load on desktops and tablet devices when visiting our website. If you're seeing our desktop site on your mobile device, there's a few things we'd recommend checking:

Delete your cookies and cache. If you're not sure how to clear your mobile browser's cache and cookies, please read more below. We also suggest that you use the latest version of your operating system provider e.g. Windows, OSX etc.

If you're still having problems, contact our customer service team.

The RSN Groupe is committed to making its websites accessible to all individuals. Please review our Accessibility Statement.

All consumer information prior to the relaunch, on 10th of January 2023, has not been transferred to our new sites. You will need to create a new account.