We offer flexible and secure payment options. Here you'll find answers to the most important questions about the checkout process.
It is required by law to charge state and local sales tax for orders shipped to states where we conduct business. Therefore all of our online orders will include sales tax where such taxes are imposed by that destination state.
You can enter your discount code in the checkout process in the shopping cart at coupon codes. Keep in mind that every voucher has its own terms and conditions that must be met for the discount to be valid on your order.
After entering the voucher code and clicking 'Apply', your discount will be shown immediately. In case the order doesn't meet the requirements of the voucher, no discount will be shown. After the voucher has been successfully processed, the discounted amount will be deducted from the total invoice amount.
Yes, your information is secure on our website. We take extra steps to keep your financial information private and safe. All transactions occur in a secure area of our site so that you can buy online with confidence. We use industry-standard encryption technologies when transferring and receiving information to process your orders.
SSL: We use 128-bit SSL security encryption in our checkout process. This encrypts the personal information you provide us, ensuring that it is safe and not accessible by any third parties. However, the most important protection is your password, so please make sure you never give it out to others. %%BRAND%% also has a privacy policy and complies with statutory requirements. Your data is used solely for the processing of your order and to continue to improve our services.
Under no circumstances will your personal information be disclosed to third parties without your consent. For more details, please refer to the Terms & Conditions.
We’re sorry if your favorite payment method isn’t available for your order.
Some situations can influence the payment method's availability. For instance, if the delivery address and billing address do not match because of typos, changes of address, family name ...
However, please understand that we also consider that some payment methods may involve higher costs or risks. Like other platforms and shops, we use independent credit bureaus in order to have secure transactions and we reserve the right to decline a payment method for some orders (you can find more details in our Terms & Conditions).
Our Customer Care team has no way of changing the payment methods offered to you at checkout and to keep your data private, we are unable to find out exactly why a payment method is not being offered.
We ship your order quickly and reliably. Here you'll find all the information about shipping costs, delivery times, and tracking your order.
Where items are in stock, delivery should normally take no more than 10-14 business days (MO-FR) from receipt of order. Please note that these delivery times are a guideline only and do not constitute a delivery promise or guarantee. In the case of bad weather, public holidays or very busy times of year, it is possible that our couriers may take slightly longer to deliver. Be also aware off-shore delivery or outside from Europe can take up to 2-4 weeks.
As soon your order has left our warehouse a order tracking is sent. In addition for our registered customers we offer an order status overview in the account overview. For further questions please contact our customer service team.
The following freight charges (including handling charges) shall be invoiced net to the Customer for all deliveries and shall be paid together with the purchase price:
Austria/Germany:
The minimum Order value amounts to € 50.
Order values between € 50 and € 99.99 shall be subject to a flat rate of € 15 added to the invoice.
Order values between € 100 and € 749.99 shall be subject to a 8 % freight surcharge added to the invoice.
Order values over € 750 will no longer be subject to a freight surcharge.
France:
The minimum Order value amounts to € 100.
Order values between € 100 and € 499.99 shall be subject to a 10 % freight surcharge added to the invoice.
Order values between € 500 and € 999.99 shall be subject to a 8 % freight surcharge added to the invoice.
Order values between € 1000 and € 1499.99 shall be subject to a 5 % freight surcharge added to the invoice.
Order values between € 1500 and € 2499.99 shall be subject to a 4 % freight surcharge added to the invoice.
Order values over € 2500 shall be subject to a 3 % freight surcharge added to the invoice.
Belgium, Bulgaria, Denmark, Estonia, Finland, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Rumania, Sweden, Slovakia, Slovenia, Spain, Hungary, Czech Republic, Cyprus:
15 %
Norway, Iceland, Liechtenstein:
€ 200
Where items are in stock, delivery should normally take no more than 3-4 working days from receipt of order. If an item is out of stock, or shown as 'pre-order', we aim to despatch the goods within 3 weeks of receipt of your order - in the event of us not being able to achieve this we will inform you by email as appropriate. Please note that these delivery times are a guideline only and do not constitute a delivery promise or guarantee. In the case of bad weather, public holidays or very busy times of year, it is possible that our couriers may take slightly longer to deliver.
Someone will need to be available to sign for your delivery. In the event of there not being anyone at the address to sign, the courier may leave a note or send you an electronic message for you to contact them directly to arrange an alternative delivery time. In the absence of you contacting the carrier, they will attempt to deliver to you again, before returning the goods to our warehouse. Deliveries are made normally made Monday to Friday and may be between 7am to 10pm.
Dispatch does have to be via our selected courier, we are unable to offer the facility of you being able to collect your order sorry.
For delivery within European Union and some specified countries, we have a collaboration with DHL Paket and for countries outside the European Union, we are delivering with UPS.
We offer the following standard delivery:
Austria, Germany: 9.95 Euro incl. tax
Orders over € 100 will be delivered free to Austria and Germany.
Belgium, Bulgaria, Czech Republic, Denmark, France, Hungary, Italy, Luxembourg, Netherlands, Poland, Romania, Slovakia, Slovenia, Spain, Sweden: 19.90 Euro incl. tax
Croatia, Cyprus, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Portugal: 24.90 Euro incl. tax
Norway: 59.90 Euro excl. tax
Iceland, Liechtenstein: 200.00 Euro excl. tax
For delivery within United Kingdom we have a collaboration with DPD UK.
Deliveries for orders below £50 are normally charged at a flat rate of £4.95 per order per address, however, we offer free delivery for orders above this value.
We offer at the moment standard delivery:
Austria, Germany: 15 Euro
Belgium, Bulgaria, Czech Republic, Denmark, Greece, Hungary, Italy, Luxembourg, Netherlands, Poland, Romania, Slovenia, Slovakia: 20 Euro
Portugal, Spain: 30 Euro
Estonia, Finland, Ireland, Latvia, Lithuania, Sweden : 40 Euro
Croatia: 45 Euro
Cyprus, Iceland and Norway (no free shipping), Malta, : 85 Euro
UAE: 1000 Euro and no free shipping
India: 1500 Euro and no free shipping
Orders over € 100 will be delivered free to AT
Orders over € 125 will be delivered free to DE, ES, FR, IT, NL, RO, SI
Orders over € 150 will be delivered free to BE, BG, CZ, GR, HR, HU, IE, LU, PL, SK
Order over € 175 will be delivered free to DK, EE, FI, LT, LV, MT, PT, SE
Orders over € 200 will be delivered free to CY
No free shipping for Iceland, India, Norway and UAE.
We’re sorry to hear, and hope that the items you ordered arrived intact and complete. If the damage only affects your parcel and you would like to return something from that order, you can use any packing material for the return. Please note that we cannot provide substitutes for damaged parcels.
Yes, you can choose a different invoice and shipping address. Please ensure that you are available at that address on the given delivery date and time.
Unfortunately, we are not offering this service at the moment.
This depends on your order status. Please contact our customer service team for help with your request.
This depends on the shipping method and delivery service you have chosen, during your order process.
Please contact our customer service team for further help.
You will receive an order entry email from us once we have received your order and a further email once the order has been despatched. The second email will also contain a tracking number link, so that you can monitor the progress of your consignment.
We know receiving your items as soon as possible is important so in some cases, ordered items that can already be shipped will be sent before the others are ready. It is not possible to combine orders in one package.
If you want to send your order to a different country, you need a customer account. When you are registered, you can switch the country on the right top corner. Please be aware that our terms and conditions as well as the pricing and shipping setting will be adopted to the delivery country. If you need further assistance please contact our customer service team.