Delivery and payment

There are a number of ways in which you can contact NACHTMANN:

• Submit a contact form via our Contact page.
• Send us an email at webshop@nachtmann.com.
• Call us on +49 (0) 96 02 30 11 22

Business hours Monday to Friday: 9:00 am - 2:00 pm CET

You will receive an order entry email from us once we have received your order and a further email once the order has been despatched. The second email will also contain a tracking number link, so that you can monitor the progress of your consignment.

Please contact our customer service through the contact form or by email: webshop@nachtmann.com, including the order number, order date, the best way to contact you and a photo of the broken item. Our customer service team will contact you directly after a detailed check.

We’re sorry to hear, and hope that the items you ordered arrived intact and complete. If the damage only affects your parcel and you would like to return something from that order, you can use any packing material for the return. Please note that we cannot provide substitutes for damaged parcels.